1. Who is responsible for your information?

Jacqui Hackett Counselling & Life Coaching is the practice responsible for personal information processed for its services.

Contact: hello@jacquihackett.com · 079 490 9019
Practice address: 252 Main Road, Kirstenhof, Cape Town, South Africa.

For questions about this notice or requests concerning your personal information, please use the email above and write “Privacy enquiry” in the subject line.

2. Information collected

Depending on how you interact with the website or practice, information may include:

• Your name, email address, telephone number and contact preferences when you enquire.
• The general type of service you are interested in and whatever you choose to include in your message.
• Appointment and administrative information when you book, including billing details where applicable.
• Your email address and subscription preferences if you actively sign up for the newsletter.
• Technical information associated with website use, such as browser and device information, security logs and usage statistics.

Is providing information voluntary? Submitting a general enquiry or subscribing to the newsletter is your choice. You may choose not to provide optional details. Without basic contact details, I may be unable to respond to your enquiry, send requested updates or arrange an appointment. Information required for an agreed service, billing or a legal obligation will be explained separately where relevant.

3. Why the information is used

Information may be used to respond to enquiries, determine whether a requested service is appropriate, communicate about appointments, administer billing, provide agreed services, maintain necessary practice records, keep the website secure and understand aggregate website use.

Newsletter subscriptions are separate from counselling enquiries. Contacting the practice does not by itself enrol you in marketing emails. If you choose to subscribe, you can unsubscribe using the link in a newsletter email.

Information is processed only where an appropriate lawful basis applies. In different situations this may involve your consent, necessary steps to arrange or deliver a service, professional responsibilities or other obligations under applicable law.

4. Confidentiality and its limits

Information shared in a counselling relationship is treated as confidential, subject to the limits explained during intake and any circumstances where disclosure may be required or permitted by law or necessary to address serious safety concerns. The detail of confidentiality arrangements, including couples or family work, is discussed before services begin.

Sending a website enquiry does not by itself establish a counselling relationship. General website contact and newsletter communication are not emergency or crisis services.

5. Providers, sharing and international processing

The practice and website may use service providers for website hosting, newsletter subscriptions, email or messaging, online meetings, scheduling, administration and invoicing. Information may be processed by those providers where necessary for the relevant purpose, subject to applicable confidentiality and data-protection requirements.

Some online or cloud services may process information outside South Africa. Where cross-border processing applies, the practice must consider the safeguards and legal requirements relevant to that transfer. Please contact me if you would like information about the services used for your appointments or records.

I do not offer client contact details for sale to advertisers.

6. Cookies, analytics and newsletter

The website uses WordPress/Jetpack website functionality and a privacy-focused analytics tool, Burst Statistics, to help maintain and understand the website. These tools may process technical usage information; cookies or similar browser technology may also be involved depending on their settings.

Newsletter subscribers receive updates only after choosing to subscribe. The newsletter service processes the email address necessary to send those messages and manage subscriptions. You can withdraw from future emails using the unsubscribe option.

7. Security and retention

Reasonable organisational and technical measures are needed to protect personal information against inappropriate access, loss, misuse or disclosure. No website or transmission method is completely risk-free.

Information is kept only for purposes for which it is needed and for any period required by applicable professional, contractual or legal obligations. Different categories of records may require different retention periods. When information is no longer needed and may lawfully be removed, it should be securely deleted or de-identified.

8. Your privacy rights

Subject to applicable law, you may ask what personal information is held about you, request correction of inaccurate information, raise an objection to certain processing or discuss a concern about how information is used. Email hello@jacquihackett.com.

You can also contact South Africa's Information Regulator or lodge a POPIA complaint at POPIAComplaints@inforegulator.org.za.

This notice is intended to support transparency under the Protection of Personal Information Act (POPIA); publishing it is not, by itself, confirmation that every operational requirement has been fulfilled.

Need to get in touch?

You're welcome to ask about privacy, confidentiality or the practical arrangements for counselling before booking.

Session arrangements and cancellation policy