Appointments and suitability

Jacqui Hackett provides counselling and life coaching for adults and young adults, couples and families, and Sensory Matrix assessments. Appointments are offered online and at the practice in Kirstenhof, Cape Town, where appropriate. International online enquiries are considered in light of suitability and any applicable professional requirements.

Individual appointments may be booked for 50 or 60 minutes. Couples and family sessions may be offered for 60 or 90 minutes, with a longer first appointment often recommended where appropriate.

Enquiries are an opportunity to discuss what you need, whether the practice is a suitable starting point and how to arrange your first appointment.

Fees and payments

This is a private-pay practice. Current session fees, appointment duration and payment arrangements are supplied when you enquire and before you confirm a booking. Fees are not displayed publicly on the website.

If you belong to a medical aid, please check directly with your scheme whether any reimbursement is available and what professional/provider criteria apply. The practice does not promise medical-aid or Prescribed Minimum Benefit reimbursement.

Cancellation and rescheduling

Please provide at least 24 hours' notice if you need to cancel or move an appointment. Late cancellations and missed appointments may incur up to the full session fee, where this is lawful, reasonable in the circumstances and consistent with the booking terms communicated to you.

Applicable consumer protections and exceptional circumstances are taken into account. Under the South African Consumer Protection Act, a cancellation charge must be reasonable; where that Act applies, no cancellation fee may be imposed for death or hospitalisation of the person for whom the service was booked.

Please contact the practice as soon as possible if an unexpected situation affects your attendance.

Privacy and confidentiality

Counselling is collaborative and confidentiality is important. Professional confidentiality has limits, including certain legal requirements and situations involving serious safety concerns. These arrangements, and any special considerations for couples or family sessions, are explained during the intake and informed-consent process.

For information about website enquiries, newsletter subscriptions and your privacy rights, see the Privacy & Confidentiality Notice.

Not an emergency service

South Africa: Call 112 from a mobile phone for emergencies, or 10177 for ambulance services.

24-hour mental health support: South African Depression and Anxiety Group (SADAG) Suicide Crisis Line 0800 567 567. Visit SADAG for additional helplines.

If you are outside South Africa, contact your local emergency number or crisis service.

Professional background and scope

Jacqui Hackett is a counsellor, life coach and registered nurse (B.Nur, University of Cape Town; registered with the South African Nursing Council). Specialist training includes Sensory Intelligence®, Gottman Method Levels 1 and 2 training and PEERS®.

Services are provided within the practice's professional scope and are not presented as clinical psychology, psychiatry, emergency medical treatment or diagnostic assessments unless expressly specified by an appropriately qualified provider. A Sensory Matrix is not an ADHD or autism diagnostic assessment.

Ready to enquire?

You do not need to know exactly which service you need. A brief enquiry is a good place to start.

Office: 252 Main Road, Kirstenhof, Cape Town · hello@jacquihackett.com